Terms of Service

The services include Qeda Cloud (hosting of applications, databases, workers and storage), the dashboard at dashboard.qeda.io, the Qeda command line and API, the Marketplace and Templates, the documentation at docs.qeda.io and our support channels. Your services run in the region you choose when you deploy.

We improve Qeda all the time, so features may be added, changed or retired. If we remove a feature you pay for, or change it in a way that hurts you, we will tell you at least 30 days in advance, except when we must act sooner for security or legal reasons.

Beta programme

While Qeda is in beta, some features are labelled "beta" or "preview". They are offered to let you try them early, may change or stop without notice, and are not covered by any availability commitment. Free credits offered during the beta [TBC: amount, validity and conditions of beta credits] have no cash value and cannot be transferred or refunded.

Qeda AI Hub

Qeda AI Hub is not available yet. Specific terms for AI models, prompts and outputs will be published before it launches, and will apply in addition to these terms.

You sign up with your email address or with GitHub or GitLab. The information you give us must be true and kept up to date, in particular your name, country and, for a company, its billing details and tax number.

You can invite members to your workspace and give them roles. The workspace owner is responsible for the members they invite and for what they do in the workspace. Each member must accept these terms.

Keep your password, API keys and access tokens secret, and turn on two-factor authentication. You are responsible for any activity carried out with your credentials. If you think someone has accessed your account without permission, tell us right away at security@qeda.io.

One person or company may hold several accounts, but creating accounts to collect free credits more than once, or to get around a suspension, is not allowed.

Prepaid wallet

Qeda works with a prepaid wallet. You add credit to it, and the cost of the resources your services use (compute, memory, storage, bandwidth, add-ons) is deducted from it as they run, billed per hour. Paid plans, such as the Business plan, are also charged to the wallet monthly, at the start of each period.

Prices and currencies

Prices are shown on our pricing page and in the dashboard before you create a service, in your local currency, such as XOF, XAF, NGN, KES, GHS or ZAR [TBC: full list of currencies]. Prices exclude VAT and other applicable taxes. If we raise a price, we will tell you by email or in the dashboard at least 30 days before it applies to your existing services.

Paying

You can top up with Mobile Money (such as Orange Money, MTN MoMo, Moov Money or Wave) or with a bank card. Payments are handled by DPO Pay by Network, a licensed payment provider, under its own terms. Your provider or bank may charge its own fees. Credit appears in your wallet once the provider confirms the payment.

An invoice or receipt is available in the dashboard for every top-up and every plan payment.

Refunds

Wallet credit is used to pay for the services and is not refundable, except in the following cases: [TBC: refund policy, e.g. unused paid credit refunded on request within X days, or when you close your account]. If you were charged by mistake, write to us within 30 days and we will correct it. Nothing in these terms limits a refund right your local law gives you.

If you dispute a payment with your provider or bank without contacting us first, we may suspend the account while the dispute is reviewed.

To protect you from unexpected debt, Qeda never lets your wallet go below zero. We send you an alert when your balance runs low [TBC: alert threshold, e.g. 3 days of usage left]. When it reaches zero, Safety Auto-Stop stops your running services automatically.

Stopped services and their data are kept for 7 days. During that time, you can top up your wallet and restart them from the dashboard. After 7 days, we delete them and their data, after notice by email. Deleted data cannot be recovered.

You accept Safety Auto-Stop as a billing rule of the service. To avoid it, keep enough credit in your wallet [TBC: automatic top-up available?].

"Your content" means the code, containers, databases, files, environment variables, domains and other material you or your members deploy or store on Qeda. You keep all rights in it.

You allow Qeda to host, copy, store, transmit, back up and process your content only as needed to provide the services, keep them secure and comply with the law. This permission ends when your content is deleted from our systems.

You are responsible for your content and for the applications you run, including their compliance with the law and the rights of others, and the way they treat the personal data of your own users. For that personal data, you are the controller and Qeda is your processor, under our Data Processing Agreement, which is part of these terms and available on request at privacy@qeda.io.

We take reasonable care of your data, but you remain responsible for keeping your own backups of anything important [TBC: are automatic database backups included in some plans?].

You must not use Qeda, or let anyone use your account, to:

• break the law, or host or share content that is illegal in the United Arab Emirates or in the country where it is offered, including content that sexually exploits children;
• infringe someone else's intellectual property or privacy rights;
• send spam, run phishing sites, or distribute malware, ransomware or other harmful code;
• attack or scan other systems without permission, including denial-of-service attacks, or run open proxies or relays;
• mine cryptocurrency [TBC: forbidden on all plans?];
• try to access other customers' data, break out of your sandbox, or get around usage limits, billing or security measures;
• overload the platform in a way that harms other customers;
• resell or rent the services as your own without our written agreement [TBC: agency/reseller programme?].

Reporting abuse and security issues

If you see content or activity on Qeda that breaks these rules, report it to [TBC: abuse@qeda.io]. If you find a security weakness in Qeda, tell us at security@qeda.io before sharing it publicly. We will not take action against good-faith research that respects our customers' data and avoids disruption.

Some features rely on other companies, such as GitHub and GitLab for sign-in and Git deployments, DPO Pay for payments, and WhatsApp for support. When you use them, their own terms and policies apply, and we are not responsible for how they work.

The Marketplace and Templates let you deploy open-source software and starter projects published by others. Each one keeps its own licence, which you must respect. We check them before listing [TBC: confirm review process], but we do not guarantee that they are free of defects or suited to your use.

Qeda, its logo, the platform, the dashboard, the CLI, the API and the documentation belong to Qeda or its licensors. While your account is open, we give you a personal, non-exclusive and non-transferable right to use them to run your services, in line with these terms. You may not copy, sell or reverse engineer the platform, except where the law allows it.

If you send us ideas or suggestions, we may use them freely to improve Qeda, without any obligation to you.

We aim to keep Qeda available at all times, but interruptions can happen, for planned maintenance, incidents at our infrastructure providers or events outside our control. We announce planned maintenance in advance [TBC: on status.qeda.io?] and try to schedule it at quiet times.

Support is available by email, in the dashboard and on WhatsApp [TBC: support hours and response times per plan]. An availability commitment with service credits applies only if it is part of your plan or of a signed agreement [TBC: SLA for the Business plan?].

We may suspend all or part of your services if you break these terms, if your use puts the security or stability of the platform or other customers at risk, if a payment is reversed or disputed, or if the law or an authority requires it.

Except in an emergency or where the law forbids it, we will warn you first, explain why, and give you a reasonable time to fix the problem. We lift the suspension as soon as the cause is resolved. Safety Auto-Stop is not a suspension: it is described in its own section.

You can close your account at any time from the dashboard [TBC: Settings › Account › Delete]. Closing your account stops your services and ends these terms between us.

We may close your account with 30 days' notice for any reason, or without notice if you seriously or repeatedly break these terms. Accounts with no activity for 24 months are deleted after notice by email, as described in our Privacy Policy.

After closure, you have 30 days to export your content, then we delete it, except what the law requires us to keep, such as invoices. Sections that by their nature should continue, such as payment of amounts due, limitation of liability and governing law, remain in force.

We provide the services with reasonable skill and care. Beyond that, and to the extent the law allows, the services are provided "as is" and "as available", without any other warranty, express or implied, including that they will be uninterrupted, free of errors or fit for a particular purpose.

You are responsible for choosing Qeda for your needs, for configuring your services and for the results you get from them.

To the extent the law allows, Qeda is not liable for indirect or consequential losses, such as loss of profit, revenue, customers, data or reputation, even if we were told they were possible.

Our total liability for all claims related to these terms or the services is limited to the amounts you paid Qeda in the 12 months before the event that gave rise to the claim [TBC: confirm cap, and a minimum amount for free accounts].

These limits do not apply to death or personal injury caused by our negligence, to fraud, or to any liability that cannot be limited under the law that applies to you.

Your responsibility

If a third party brings a claim against Qeda because of your content, your applications or your breach of these terms, you agree to cover the costs and damages Qeda has to pay as a result, provided we tell you about the claim promptly and let you take part in its defence.

We process your personal data as described in our Privacy Policy and our Cookie Policy. For the personal data contained in your content, our Data Processing Agreement applies, as explained in Your content.

We may update these terms when our services, our prices or the law change. The date at the top shows the latest version. If a change is important, we will tell you by email or in the dashboard at least 30 days before it takes effect. If you do not agree, you can close your account before that date. If you keep using Qeda after it, the new terms apply.

If you have a complaint, write to us first. Most problems are solved quickly that way, and we will try in good faith to reach a solution within 30 days.

These terms are governed by the laws of the United Arab Emirates [TBC: as applied in the Emirate of Dubai, or DIFC law if in a free zone]. Any dispute that we cannot resolve amicably will be decided by [TBC: the courts of Dubai, the DIFC Courts, or arbitration under DIAC rules].

This does not take away any protection that the mandatory law of your country gives you, nor your right to bring a claim before the courts of your country where that law allows it.

• Force majeure. Neither of us is liable for a delay or failure caused by events outside reasonable control, such as natural disasters, wars, network or power outages, or decisions of authorities.
• Transfer. You may not transfer your account or these terms without our agreement. We may transfer them to a company of our group or to a buyer of our business, and will tell you if we do.
• Sanctions. You may not use Qeda if you are subject to international sanctions, or to serve a country or person under such sanctions.
• Severability. If a court finds part of these terms invalid, the rest remains in force.
• No waiver. If we do not enforce a right at one time, we can still enforce it later.
• Language. These terms are written in English. If we publish a translation, such as in French, the English version wins in case of difference [TBC: or French version also binding?].
• Notices. We send notices to the email address of your account. You can send yours to the address below.

For any question about these terms, write to us. We read every message.